What it is for
Airlines run on a handful of numbers — whether flights leave on time, what happens when they don’t, how full they are, and what each seat earns and costs. Those numbers live in different systems: reservations and departure control, crew, maintenance, ground handling, finance. An operations dashboard brings them together so the operations centre, commercial teams and management look at the same picture.
The four areas it covers
Operations
How the airline is flying right now and over time: on-time performance by route, station, aircraft type and delay code; irregular operations — delays, diversions, cancellations and recovery; aircraft on ground with fault categories and resolution timelines; block hours and turn times; aircraft utilisation; and IATA delay codes with how delays propagate and who is accountable.
Capacity and traffic
How much the airline is flying and selling: ASK and RPK (or ASM and RPM), load factor by route, cabin and period, ATK and RTK for payload, and station and route metrics.
Revenue and cost
What each flight earns and costs: RASK, CASK by cost category, yield by route, cabin and channel, ancillary revenue per passenger, fuel cost per block hour and per ASK, and ground-handling cost by station.
Passenger experience
How passengers experience the operation: NPS by route and cabin, live passenger lists, IFE selections, catering and meal selection, misconnects and rebooking, and complaint categories with resolution times.
One dashboard, a view for each team
| Team | What they watch |
|---|---|
| Network operations centre | Live fleet, IROPS, AOG, delay codes, station status |
| Commercial management | RASK, CASK, yield, load factor, route P&L |
| Crew and rostering | Crew positioning, block hours, rest compliance, disruption impact |
| Ground operations | Turn times, station metrics, handling costs, gate use |
| Passenger experience | NPS, complaints, IFE data, catering, misconnects |
| Executives and board | Fleet utilisation, RPK, ASK, CASK, revenue, network summary |
What it is — and isn’t
An operations dashboard reports on the airline’s systems; it does not replace them.
- It is a management view of operational, commercial and passenger KPIs, connected to the systems you already run, configured around your airline.
- It isn’t a crew scheduling or rostering system, a maintenance or MRO system, a reservation, departure control or flight planning system — it shows data from those systems.
- It isn’t a blank general-purpose BI tool: airline KPIs and vocabulary are built in. See airline operations dashboard vs general BI.
Connected to your existing systems
Wireum Insights takes data from PSS and DCS (such as Amadeus, Sabre and Navitaire), crew management, MRO and maintenance platforms, ground handling, revenue management, finance and ERP, ACARS/OOOI data, IFE platforms, catering and galley systems, and custom internal sources, and normalises it into one operational view.
Every module is optional. Insights is configured for each airline’s data, systems and reporting structure, so each team sees the measures it needs.
Live flights in the same view
Insights shares its live flight data with the other Wireum products: the same flights passengers follow on Wireum Map and that airline systems receive from the Data API. Turkish Airlines uses Insights for its executive fleet and performance dashboard, and Turkish Technology uses it alongside the Data API.