Insights

Every KPI your ops team
needs to run the airline.

From OTP and CASK to NPS and IFE selections — Insights brings your operational, commercial, and passenger data into one fully customisable management dashboard. Built for airline operations, not generic BI.

Book a Demo See Customer Stories →

What you can measure

The full picture for management

Every module is optional and configurable. Show what your team needs, integrate your own data sources, and build the views that match your workflow.

Operational Intelligence

Real-time and historical view of every flight movement across your network.

OTP On-time performance by route, station, aircraft type, and delay code
IROPS Irregular operations dashboard — delays, diversions, cancellations, and recovery sequencing
AOG Aircraft on ground tracking with technical fault categorisation and resolution timeline
Block Hours Actual vs. scheduled block hours, turn times, and ground time by station
Utilisation Aircraft utilisation rate, rotation efficiency, and idle time by tail number
Delay Codes IATA delay code breakdown, propagation chains, and accountability by department

Capacity & Traffic

Know exactly how much capacity you're flying and how much of it you're selling.

ASK / ASM Available Seat Kilometres and Miles — total network capacity by route and period
RPK / RPM Revenue Passenger Kilometres and Miles — traffic actually carried
Load Factor Seat load factor by route, cabin class, date range, and booking window
ATK / RTK Available Tonne Kilometres and Revenue Tonne Kilometres — total payload capacity vs. traffic carried
Station Metrics Departures, arrivals, pax throughput, and connectivity index per station
Route Metrics Frequency, ASK, RPK, and load factor per O&D pair with trend overlays

Revenue & Cost

Connect every flight to its financial outcome.

RASK Revenue per Available Seat Kilometre — total revenue efficiency across your network
CASK / CASM Cost per Available Seat Kilometre and Mile — unit cost broken down by cost category
Yield Average yield per RPK by route, cabin, booking channel, and fare bucket
Ancillary Revenue Baggage fees, seat selection, upgrades, and ancillary per pax by route
Fuel Cost Fuel burn per block hour and per ASK, with hedging impact overlaid
Ground Handling Station-level handling costs, turnaround costs, and delay cost attribution

Passenger Experience

Understand the passenger's journey from booking to landing.

NPS Net Promoter Score by route, cabin, and flight crew — with comment sentiment tagging
Passenger Lists Live manifest per flight — seat map, check-in status, special service requests
IFE Selections In-flight entertainment content popularity by route, language, and cabin class
Catering & Menus Meal selection rates, waste by route, special meal requests, and galley loading accuracy
Misconnects Missed connections, rebooking volumes, and compensation cost by station and route
Complaint Categories Complaint volume by type, route, and resolution time — with SLA tracking

Data Sources

Connects to your existing systems

Insights ingests data from your PSS, DCS, MRO, crew management, and any custom internal source — normalising everything into a single operational view.

PSS / DCS (Amadeus, Sabre, Navitaire)
Crew Management Systems
MRO / Maintenance Platforms
Ground Handling Systems
Revenue Management
Finance & ERP
ACARS / OOOI Data
IFE Platform APIs
Catering & Galley Systems
Custom Internal Data Sources

Scope

What Insights is — and isn't

Insights is

  • ✓A management dashboard for operational, commercial and passenger KPIs
  • ✓Connected to the systems you already run, and reports on their data in one view
  • ✓Configured around your airline: every module is optional and set up for your data, systems and reporting structure
  • ✓Role-based views for the operations centre, commercial, ground, passenger experience and executive teams

Insights isn't

  • ✕A crew scheduling or rostering system — it reports on crew data from yours
  • ✕A maintenance or MRO system — it shows AOG and technical data from yours
  • ✕A reservation, departure control or flight planning system
  • ✕A blank general-purpose BI tool — it comes with airline KPIs and vocabulary built in

Role-Based Views

Built for every stakeholder

Network Operations Centre

Live fleet, IROPS, AOG, delay codes, station status

Commercial Management

RASK, CASK, yield, load factor, route P&L

Crew & Rostering

Crew positioning, block hours, rest compliance, disruption impact

Ground Operations

Turn times, station metrics, handling costs, gate utilisation

Passenger Experience

NPS, complaints, IFE data, catering performance, misconnects

Executive & Board

Fleet utilisation, RPK, ASK, CASK, revenue, network summary

Wireum Insights is used by

Turkish Airlines

Turkish Airlines · since 2014

Turkish Technology

Turkish Technology · since 2018

How they use Wireum →

Part of the Wireum platform

Insights is one of three Wireum products. The live operational view in Insights uses the same flight data as the passenger map and the Data API. Use them together or on their own.

Live flight tracking map

Wireum Map →

Wireum Map is a white-label live flight tracking map that airlines run on their own website, mobile web, airport and lounge screens and per-flight tracking links, in their own brand and domain, with space to promote the airline's own products and partner programs.

Real-time flight data API

Wireum Data API →

Wireum Data is a real-time flight data API that gives airlines live positions, flight phases and flight details for their fleet, for their own applications and internal tools.

FAQ

Frequently asked questions

What is Wireum Insights?

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Wireum Insights is an airline operations and management dashboard that brings operational, commercial and passenger data — OTP, IROPS, AOG, load factor, RASK, CASK, NPS and more — into one configurable view, built on the airline's existing systems.

What KPIs can Insights track?

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Operational: OTP, IROPS, AOG, block hours, utilisation and IATA delay codes. Capacity and traffic: ASK/ASM, RPK/RPM, load factor, ATK/RTK, station and route metrics. Revenue and cost: RASK, CASK/CASM, yield, ancillary revenue, fuel cost and ground handling. Passenger experience: NPS, passenger lists, IFE selections, catering, misconnects and complaints.

Does Insights replace our crew, maintenance or reservation systems?

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No. Insights reads data from the systems you already run — PSS/DCS, crew management, MRO, ground handling, revenue management, finance and others — and brings it into one view. It does not schedule crew, plan maintenance or sell seats.

Which systems can Insights connect to?

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PSS/DCS (such as Amadeus, Sabre and Navitaire), crew management, MRO and maintenance platforms, ground handling, revenue management, finance and ERP, ACARS/OOOI data, IFE platforms, catering and galley systems, and custom internal data sources.

Is Insights the same for every airline?

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No. Every module is optional and configured for your airline's data, systems and reporting structure, so each team sees the KPIs it needs.

How is Insights different from a general-purpose BI tool?

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A general BI tool starts empty: your team defines the airline KPIs, connects the sources and builds every dashboard. Insights comes with airline KPIs, vocabulary and role-based views built in. If you already have a data team building and maintaining airline dashboards in a BI tool, that can be enough.

Who in the airline uses Insights?

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The network operations centre, commercial management, crew and rostering, ground operations, passenger experience teams, and executives and the board, each with their own view.

Can we see Insights with our own data?

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Yes. We configure a live demo around your airline's routes, KPIs and reporting structure.

See it with your data

We'll configure a live demo around your airline's routes, KPIs, and reporting structure.

Book a Demo